Frequently Asked Questions

 

What is an eBook?

An eBook is a book that is only available in an electronic format. In the case of The Insider's Guide to Sal, Cape Verde, the electronic format that it is sold in is called a PDF (Portable Document Format). PDF files can be opened in a programme called Adobe Acrobat which is probably already installed on your computer. Once the PDF file is open, it's just like reading a normal document. You can read it on your computer screen and make the print larger or smaller or you can print it out in colour (if you have a colour printer) or black and white. Each page of The Insider's Guide will print out on a single A4 page, the usual paper size in your printer.

Don't worry - it really is very straightforward and if you do happen to have problems, we're here to help.

I'm not sure about this 'eBook thing'. Why can't I get a published hard copy of The Insider's Guide?

Publishing a printed book can take up to six months once it has been written. So, even when the book is first available on the shelves the content is already more than six months old. This really matters in a country growing at a pace as fast as Cape Verde.

Because The Insider's Guide to Sal, Cape Verde is published as an eBook, it is possible to update and release new editions quickly and easily. So, the content of The Insider's Guide to Sal, Cape Verde is continuously researched and a new edition is launched at least twice a year.

That means the information you read in The Insider's Guide is never more than a few months old, unlike other guide books that are already 6 months old, even when they are first available on the shelves!

Plus, you get to read The Insider's Guide as soon as you have ordered; no delays in waiting for it to be delivered (and so no postage costs either!)

eBooks are simple to use - you can either read them on your computer screen or print out the pages to read them, just like you would a letter.

What do you mean by The Insider's Guide being an 'interactive' eBook?

As a valued customer of The Insider's Guide to Sal, Cape Verde you are able to email us with any questions you may have about Sal that are not covered in the guide. We will personally respond with answers to your questions saving you the time of researching it yourself.

Can I print The Insider's Guide?

Yes. You can print it in colour (if you have a colour printer) or black and white. Each page of The Insider's Guide to Sal, Cape Verde will print out on a single A4 page, the usual paper size in your printer.

I'm worried about putting my credit card details on the internet - is your site safe?

When you make a purchase of The Insider's Guide to Sal, Cape Verde, you are taken to PayPal's website and it is PayPal that actually process the transaction. You do not enter any payment details on the Insider's Guide website.

PayPal enables any business or consumer with an email address to securely, conveniently and cost-effectively send and receive payments online. You are not charged by PayPal for using their services. When you pay through PayPal you can use either a credit card or a debit card. If you set up a PayPal account, you can also use money straight from your bank account. You can use this PayPal account to make any other purchases over the web.

If you are uncomfortable using PayPal, we do accept cheques. Please contact us to let us know that this is you preferred method of payment and we will contact you with an address.

What happens once I have paid through PayPal?

As soon as you have completed the PayPal transaction, you will be redirected to a page from a company called Digital Product Delivery (DPD). The Insider's Guide use DPD to manage the delivery of the eBook.

There will be a link on this page where you click to download the Insider's Guide to Sal, Cape Verde. DPD will also send an email to the address you used on the PayPal site with the link.

When you have downloaded and opened The Insider's Guide to Sal, Cape Verde be sure to save a copy to your computer. For security reasons, you will only be able to click on the download link twice AND the link will only work for one day from when you receive it, so be sure to save a copy as soon as you can! Once you have saved a copy, you can access it just like any other document on your computer.

Do I need anything special on my computer to open The Insider's Guide?

The Insider's Guide to Sal, Cape Verde is saved as an Adobe PDF file which can be opened with Adobe Reader. Adobe Reader is free software which is on most people's computer. But if you do not have it installed already, you can download it from Adobe's website - it's free and perfectly safe. Click on the button below to take you to the Adobe Reader download page on the Adobe website (this will open up a new browser):

Get Adobe Reader icon linked to Adobe's website

Can I get a refund if I'm not happy with The Insider's Guide?

Yes. The Insider's Guide to Sal, Cape Verde comes with a 30 day 'No Quibble' guarantee. If you're not happy, just email us and let us know within 30 days and we'll refund your payment immediately. You even get to keep The Guide, so there's no risk to you.

Why is The Insider's Guide better than other guides available?

The Insider's Guide to Sal, Cape Verde is the most up-to-date guide book to Sal, Cape Verde available today. The Insider's Guide is updated at least twice a year as Sal is developing so quickly. No other guide book updates their information this regularly.

Plus The Insider's Guide is an interactive book - that means that if you have any questions about Sal that the Guide doesn't answer, you can email us and we will find out for you.